Emotions 2 – Surprise

Surprise is one of the presenter’s best friends. Why? Because it’s all about that most valuable commodity: audience attention. Professor Bryan Boyd suggests that our minds exist to do one thing: [...]

Emotions I

We misunderstand how people make decisions. That’s the message in Kotter and Cohen’s The Heart of Change. The standard view, they say, is that we analyse, then think, and then we change. They [...]

Eye Contact

The easiest, most powerful way to get the audience’s attention is to look at them. Eye contact is fundamental. Even very young babies are hard-wired to pay more attention to people looking [...]